Terms & Conditions

Bookings

Reservations are placed through the online booking form at skylinetaxi.is/book, by emailing info@skylinetaxi.is, or by WhatsApp. The booking form is a binding booking request, not a quote request: by submitting it you accept the listed price and these terms. Every booking receives a reference in the form SKY-XXXX-XXXX; please quote it in all correspondence.

• Pay online: your booking is confirmed as soon as the card payment completes and you receive a confirmation email.
• Pay in the car: your request is confirmed only once we have checked availability and sent you a confirmation email. Until then no booking exists.
• Within 24 hours of pick-up: contact us on WhatsApp or by phone before submitting the form so we can confirm availability.
• Online booking covers up to 8 passengers. Larger groups and routes not listed are arranged by email or WhatsApp as a custom quote.

Payment terms

Online payments are processed by Rapyd, a licensed payment institution, on a hosted checkout page. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Alipay where available. Card details are entered on Rapyd’s page only; Skyline Taxi never receives, handles, or stores your card data.

• All online payments are charged in Icelandic króna (ISK). Amounts shown in USD or EUR on the website are indicative conversions; your bank sets the final exchange rate and may add a foreign-transaction fee.
• Pay-in-the-car bookings are settled with the driver on pick-up by card or cash, in ISK.
• Card processing fees charged by the payment provider are non-refundable and are deducted from any refund.

Cancellation policy

Cancellations must be sent to info@skylinetaxi.is or by WhatsApp, quoting your booking reference.

• More than 48 hours before pick-up: free cancellation and a full refund, less non-refundable card processing fees.
• Less than 48 hours before pick-up, or no-show: non-refundable, except when your flight is cancelled or significantly delayed, in which case we reschedule or refund in full.
• If Skyline Taxi cancels (for example due to weather or road closures) you receive a full refund or a free reschedule.
• Refunds go back to the original payment method within 5–10 business days depending on your bank.

Pricing & validity

Prices are fixed, include VAT, and are quoted per private vehicle, not per passenger. Two vehicle tiers apply: 1–4 passengers (Tesla Model Y or premium sedan) and 5–8 passengers (8-seater van). A van is required for 4 passengers travelling with more than 4 bags. Round-trip fares cover both directions in one booking. Tour prices may change if the pick-up point is far outside the listed areas; we will tell you before confirming. Custom quotes remain valid for 14 days.

Liability & force majeure

Skyline Taxi may adjust routes, itineraries, or schedules when external conditions require it. Expenses arising from those adjustments (lodging, meals, transfers, and similar costs) are borne by the traveller. Strongly consider comprehensive travel insurance.

• We are not liable for loss, damage, accident, illness, or delay caused by circumstances beyond our control.
• We are not liable for the actions or omissions of travellers or unaffiliated third parties.
• Force majeure events release Skyline Taxi from performance obligations.

Complaints & assistance

Report any issues during your trip immediately so that we can assist in real time. Formal complaints must be filed before you leave Iceland for us to review and resolve them.

Insurance expectations

Travellers are responsible for carrying insurance that covers all planned activities. Skyline Taxi is not responsible for costs incurred because suitable insurance was not arranged.

Payment security & fraud

A booking is not confirmed until the payment provider reports the payment as completed. We reserve the right to cancel reservations if a payment is declined, reversed, or flagged as fraudulent, and to request identification matching the cardholder on pick-up.